Support

Contact us

Email support@r5iot.com. A person reads every message.

To report a problem, include your app version (Settings → About), the network, the token’s contract address and a screenshot if you can.

Data looks wrong, late or missing

Unigem shows data from public blockchains and third-party providers. It can lag, and very new tokens may not appear yet. Tap the refresh button on Discover to load the latest.

A dash or “Unknown” means the provider didn’t report that value. Unigem never fills it in or shows it as safe.

Alerts didn’t arrive

Alert rules are checked on your phone while Unigem is open or was used moments ago. There is no server sending alerts in the background yet.

If alerts never show, allow notifications for Unigem in the iPhone Settings app.

Your watchlist and settings

There is no account. Your watchlist, alert rules and preferences are stored only on your phone, so they don’t move to a new device.

To remove everything, use Settings → Clear all local data, or delete the app.

Scams using our name

Unigem will never DM you first, ask for your seed phrase or private key, ask you to connect a wallet or ask you to send funds. If someone does, it isn’t us — please report it to the email above.